Etim Dominic Okon

Full-Stack Development: Developed, optimized, and maintained web applications utilizing HTML, CSS, JavaScript, and React for modern front-end interfaces, backed by PHP for server-side logic and database management.

Troubleshooting & Diagnostics: Diagnosed complex hardware faults, debugged software issues, and executed system restorations, significantly reducing operational downtime.

System Maintenance & Optimization: Installed, configured, and performed preventive maintenance on computer systems and peripherals, ensuring high performance, configuration stability, and optimal system health.

Monitoring & Incident Resolution: Proactively monitored network and system performance, managed alert systems, and provided rapid help desk and remote technical assistance to resolve end-user incidents efficiently.

Data & Record Management: Maintained meticulous, accurate logs of system updates, incident resolutions, and digital infrastructure modifications to streamline future troubleshooting and knowledge base accuracy.

Data Processing & Accuracy: Handled high-volume daily financial transactions and data entry workflows with zero-exception precision, maintaining strict compliance with operational protocols.

Critical Problem Solving: Resolved complex transaction anomalies and customer account discrepancies under pressure, leveraging strong database checking and analytical skills.

Systems & Application Usage: Utilized dedicated banking software, secure applications, and data management systems daily to process, record, and verify high-value digital transactions.

Client Management & Onboarding: Delivered premium customer service, boosting client satisfaction ratings and successfully onboarding new users onto digital and mobile banking platforms.

Developed and delivered engaging computer literacy lessons, covering foundational concepts of software and hardware for diverse student groups.

Guided students in the practical application of Microsoft Office Suite and basic computer operations, fostering essential digital skills and improving proficiency.

Trained students on key computer applications, enhancing their ability to navigate digital tools effectively for academic and personal use.

Fostered a supportive learning environment that encouraged active participation and skill development in computer fundamentals.

Provided essential ICT support for corps members and staff, troubleshooting hardware and software issues to ensure operational continuity for over 500 users.

Assisted in the registration and mobilization process for new corps members, utilizing digital platforms to achieve efficient data management and streamline onboarding.

Contributed significantly to data management and record-keeping within the ICT Unit, enhancing accuracy and accessibility of critical information.

Implemented basic network support and connectivity troubleshooting, improving system access and reducing technical interruptions.

Administered and updated organizational websites, ensuring accuracy, security, and smooth functionality with 99.9% uptime.

Delivered comprehensive training in computer fundamentals and basic programming, enhancing digital literacy among a student cohort of 100+.

Applied strong problem-solving and technical support skills to maintain reliable ICT operations, resolving an average of 15 issues per week.

Contributed to the development of engaging course materials for computer instruction, improving learning outcomes for students.